Refund policy

We want you to love what you wear. If a piece is not right, here is exactly what we do.

1. 15-day returns
You may return any piece within 15 days of delivery for a full refund.
To qualify, the piece must be unworn, undamaged and in its original condition, with the Rema tag, certificate card and box.
Rings that have been resized and pieces made to order or engraved for you cannot be returned, unless they arrive damaged or incorrect.

2. How to start a return
Message us on WhatsApp at +91 83769 84787 or email namankulthia@gmail.com within 15 days of delivery, with your order number and a photo of the piece.
We arrange a free, insured pickup from your address. Please pack the piece in its original box.
You can also return it in person at our Delhi or Gangtok store with your order confirmation.

3. Refunds
Once the piece reaches us and passes a quality check (usually within 2 working days of pickup), we issue the refund.
Prepaid orders are refunded to the original payment method within 7 to 10 working days of approval.
Cash-on-delivery orders are refunded by bank transfer or UPI; we will ask you for the details.
Shipping was free, so there is nothing to deduct. The ₹500 REMA500 discount, if used, is deducted from the refund amount.

4. Exchange
Within the same 15 days you may exchange a piece for any other piece on the website or in store. If the new piece costs more, you pay the difference; if it costs less, we refund the difference.

5. Buyback, any time
We buy back any Rema piece, at any time, at 100% of its metal value: the pure gold and silver content of the piece, valued at the market rate of gold and silver on the day you bring it back. The gold content of every piece is printed on its tag and shown on its product page.
Making and electroforming charges are not part of the metal value and are not refunded under buyback. Buyback is done in person at our stores or by insured courier after confirmation on WhatsApp.

6. Lifetime re-gold
If the gold finish on your electroformed piece dulls with years of wear, send it back to us and we re-gold it free, for as long as you own it. You pay nothing for the work; we only ask you to cover courier charges to us, and we return it insured at our cost.

7. Damaged or wrong item
If your order arrives damaged, or is not what you ordered, tell us within 48 hours of delivery with photos of the piece and the packaging. We replace it or refund you in full, including pickup.

8. Contact
Rema by Ram Ji Sunar
Shop No. 301, Lakh Datar Tower, Bldg. 2665, Gali No. 1–2, Ajmal Khan Road, Beadonpura, Karol Bagh, New Delhi 110005
WhatsApp / phone: +91 83769 84787 · +91 98992 07700
Email: namankulthia@gmail.com